Was That Not Obvious?

This is similar to the "Ain't Nobody Got Time For That" post because it's about short interactions with customers that leave you asking the question: Was that not obvious?

What I mean by this is that at my previous jobs and current job, my coworkers and I have been asked questions that people either answer themselves or questions that we feel should not even be acknowledged.

Breakfast Time

This happens a lot at the hotel. We give a little speech to anyone that asks about information and anyone who checks in. We all have different variations of the speech but in the end it's just a speech that tells the guests what the amenities are. My version of the speech goes like this "We have free parking, a spa and fitness area and breakfast from 6:30-9. Enjoy your stay." We all say something similar to that. The most important thing is to mention breakfast because it is the best amenity. Many times after we do mention breakfast, people respond with:

"In the morning?"

No. Not in the morning. Breakfast is not served in the morning. It is served at a secret time every day in which guests are notified by a phone call saying "CAW CAW."  OF COURSE BREAKFAST IS SERVED IN THE MORNING!

Dinner

Just like breakfast, we have dinner. Dinner is served only one night a week on Wednesdays. Normally the front desk staff only tells the guest if the guest will be here on a Wednesday. Their speech has a little add on of "We also have dinner on Wednesday night only" to which the response from the guest is:

"Is that every night?"

Is every day of the week Wednesday? Then NO it is not every night.

The Bathroom Situation

My front desk agent recently received a phone call from someone inquiring about a hotel room. She confidently answered all of their questions until she was stumped.

"So do you guys have bathrooms in your rooms?"

I honestly wouldn't know how to respond to this either. It's kind of like when someone comes over to your house and instead of asking you WHERE the bathroom is they ask you if you HAVE a bathroom.

Why wouldn't the rooms have a bathroom? Did you hear a rumor that people in the Bay Area don't ever need to use the bathroom and therefore we just don't have them? What other hotels have you stayed in where they literally give you a pot to piss in in the year 2013?  According to Taro Gomi 'Everyone Poops,' an idea that I'm not too sure about because obviously girls don't poop, but yes, our hotel rooms do in fact have bathrooms.

Office Supplies

This is sometimes a little more understandable when a customer doesn't know whether or not a store sells something but when the item they are looking for is a general office supply, your best bet is that an office supply store would carry the item.

"Do you guys sell pencils?"
"Do you guys sell crayons?"
"Do you guys sell notebooks?"

This happened all the time. We were constantly asked things like this. They didn't ask where they could find them but they would ask if we sold them.

We are an office supply store. We sell office supplies. There is no need to ask whether or not we sell office supplies at an office supply store. Thank You and God Bless.