Sunita Everhardt

There's a company that stays at our hotel, Thunder Lake, and their account manager is an idiot. She's an idiot AND she's a liar. She became the account manager around the time that I became the manager of the hotel. We've had a few run ins before, never face to face, but over the phone. Each time we've spoken she pulls something out of her ass that makes no sense. Instead of me just bashing her as a person (I don't know her as a person but as the account manager of a multinational company, she's awful) I will explain to you some of the things lies, she has told me.

First Encounter

The first time we spoke she was handling the charges on the Thunder Lake account. Their employees like to make reservations, not show up, and have the company pay for it so she called me to get the charges waived.

Sunita: I don't think we should have to pay because we are so loyal to you guys.
Working Girl: Our loyal guests shouldn't pay?
Sunita: Not for no show charges. I mean, last year alone we stayed with you for 1000 nights.

*Side Note: 1000 nights? In one year? There are 1000 days in a year? Since when did we add on 21 more months in the year?

Working Girl: 1000? Because my records show 10. I think you're adding a few zeroes there, Sunita.

Second Encounter

The hotel was sold out and when she wanted to make reservations she didn't believe that we jut don't hold 10 rooms for her employees everyday.

Sunita: Well why?
Working Girl: Why? Why don't we just hold a block of rooms for you everyday? Would you pay for the rooms not being used?
Sunita: No.
Working Girl: Then you have your answer.

Third (and hopefully final) Encounter

Two of Thunder Lake's employees came to check in with my front desk agent and they didn't have reservations. They thought they did. They gave names and "confirmation numbers" but they could not be found in the system. My front desk agent made them reservations for the night but due to the fact that we were sold out for the rest of the week, they couldn't stay longer than the one night. The next morning I explained to the guests that if something does open up, the rooms are theirs but I can't kick anyone out just for 2 people who didn't have a reservation in the first place.

I received a phone call from Sunita around 10am.

Sunita: I was told that you sent my employees to another hotel and I need to know which ones.
Working Girl: Your employees stayed with us last night.
Sunita: They did? Well I was also told that your housekeeping staff kicked them out of the room at 8am.

*Side Note: My housekeeping staff doesn't start work till 9am. Also, according to her, they didn't stay with us last night but somehow my housekeeping staff kicked them out of their hotel rooms at 8am. Did my staff go to another hotel to kick them out an hour before their shifts start since they obviously didn't stay at our hotel?

Working Girl: Your employees are still checked into my system as we speak.
Sunita: Well...I'm looking at their confirmation numbers in our system so they must be in yours.
Working Girl: Are you looking at our system?
Sunita: No.
Working Girl: Then that really doesn't make a difference does it?
Sunita: Apparently you don't need our business because you're always sold out.

*click*

A few minutes later their travel agent called me and said he didn't make two reservations for that company, only one. He doesn't know how the one didn't go through but he had never even heard the name of the other employee who claimed to have a reservation. Which is something I found interesting because Sunita Everhardt told me that she was looking at BOTH of the confirmation numbers and the guy who booked it said only 1 actually exists.

Sunita Everhardt, you need a new job. One where you can pull outlandish "facts" from your ass and people will believe that they're true. Fox News, Sunita. Apply at Fox News.